Terms of Service

Hancks Genuines
Website: hancksgenuines.online
Location: Ben Kiwanuka Street, Uganda
Phone / WhatsApp: +256 760 955537
Email: emmahancks@gmail.com
Last updated: September 1, 2026

1. Introduction

Welcome to Hancks Genuines. These Terms of Service govern your use of our website, hancksgenuines.online, and your purchase of products from our online store.

By accessing our website, placing an order or purchasing a product from us, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide to us is accurate and complete.

• You will use our website only for lawful purposes.

If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen.

• Product images may sometimes be for illustration purposes.

• Product availability may change without notice.

• We reserve the right to correct genuine errors in product descriptions, prices or availability.

If a significant error affects an order you have placed, we will contact you and provide an appropriate solution.

4. Prices

All prices displayed on our website are stated in the applicable currency shown at checkout.

Prices may change from time to time. However, changes made after you have successfully placed an order will not normally affect the agreed price of that order, except where an obvious pricing error has occurred.

Any applicable delivery charges or other charges will be communicated before you complete your purchase.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered finally accepted until Hancks Genuines confirms the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or product-information error.

• We are unable to verify the order.

• We suspect fraudulent or unlawful activity.

• Delivery to the requested location cannot reasonably be completed.

If we cancel an order for which you have already paid, we will arrange an appropriate refund.

6. Payment

Customers must provide accurate payment and billing information when placing an order.

We may use third-party payment providers or other payment methods to process transactions.

Hancks Genuines does not knowingly retain sensitive payment information such as card PINs or passwords.

Orders may not be processed until payment has been successfully confirmed where advance payment is required.

7. Delivery

Hancks Genuines operates in Uganda and delivers orders during working hours.

Delivery times may vary depending on:

• Customer location.

• Product availability.

• Order volume.

• Weather and traffic conditions.

• Courier or delivery-service availability.

• Other circumstances outside our reasonable control.

We will make reasonable efforts to deliver orders within the timeframe communicated to the customer.

If there is a significant delay, we will make reasonable efforts to notify you.

8. Returns, Exchanges and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Customers should review that policy before placing an order.

Where a product is defective, damaged, incorrect or otherwise qualifies for a remedy under applicable Ugandan law, Hancks Genuines will provide the appropriate remedy in accordance with the circumstances and applicable law.

9. Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

If an order has not yet been dispatched, we will make reasonable efforts to cancel it.

Cancellation and refund rights may also apply under applicable Ugandan law.

Nothing in these Terms of Service is intended to exclude or limit a consumer right that cannot legally be excluded.

10. Customer Information

When placing an order, you agree to provide accurate information, including your:

• Full name.

• Telephone number.

• Delivery address.

• Email address, where applicable.

• Payment information where required.

You are responsible for ensuring that your delivery information is correct.

Hancks Genuines cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

11. Website Use

You agree not to use our website to:

• Commit or facilitate unlawful activity.

• Attempt to gain unauthorised access to our website or systems.

• Introduce viruses, malware or other harmful material.

• Interfere with the operation or security of the website.

• Copy, reproduce or commercially exploit our website content without permission.

• Provide false, misleading or fraudulent information.

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers or website.

12. Intellectual Property

Unless otherwise stated, the content of this website—including our logo, branding, photographs, graphics, product descriptions, text and other materials—is owned by or licensed to Hancks Genuines.

You may view and use the website for your personal shopping purposes.

You may not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services or other technology providers.

Those services may have their own terms and privacy policies.

Hancks Genuines is not responsible for the independent actions, systems or policies of third-party service providers, except where required by applicable law.

14. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be:

• Available without interruption.

• Free from errors.

• Free from viruses or other harmful components.

• Compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, security, updates or other legitimate reasons.

15. Limitation of Liability

To the extent permitted by applicable Ugandan law, Hancks Genuines will not be responsible for losses that could not reasonably have been anticipated or that result from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.

We do not exclude or limit your statutory consumer rights.

16. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances reasonably beyond our control.

These may include natural disasters, severe weather, fire, government action, internet or telecommunications failures, strikes, transport disruptions, civil emergencies or other unforeseen events.

We will make reasonable efforts to minimise the effect of such circumstances on our customers.

17. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that certain information is necessary for processing orders, payments, customer service and delivery.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on our website with the relevant "Last updated" date.

Your continued use of the website after changes are posted means that you accept the updated terms, subject to any rights provided by applicable law.

19. Governing Law

These Terms of Service are governed by the laws applicable in the Republic of Uganda.

Any dispute arising from your use of our website or purchase from Hancks Genuines will be handled in accordance with applicable Ugandan law.

Nothing in these terms prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

20. Contact Us

If you have questions about these Terms of Service, your order or our products, please contact us:

Hancks Genuines
Location: Ben Kiwanuka Street, Uganda
Phone / WhatsApp: +256 760 955537
Email: emmahancks@gmail.com
Website: hancksgenuines.online

We are committed to providing our customers with quality products and reliable service.