Legal notice

Legal Notice

Hancks Genuines
Website: hancksgenuines.online
Location: Ben Kiwanuka Street, Uganda
Phone / WhatsApp: +256 760 955537
Email: emmahancks@gmail.com

Last updated: September 1, 2026

1. Website Ownership

This website, hancksgenuines.online, is operated by Hancks Genuines.

All website content, including text, product descriptions, photographs, graphics, logos, designs and other materials, is owned by or used with permission by Hancks Genuines unless otherwise stated.

2. Business Information

Business Name: Hancks Genuines
Physical Location: Ben Kiwanuka Street, Uganda
Phone / WhatsApp: +256 760 955537
Email: emmahancks@gmail.com
Website: hancksgenuines.online

Where additional business registration or licensing information is legally required to be displayed, such information may be provided on this website or through the appropriate business documentation.

3. Use of Website Content

The content provided on this website is intended for general shopping and informational purposes.

You may access and use the website for legitimate personal or business purchasing purposes.

You may not, without our prior written permission:

  • Copy or reproduce substantial portions of our website content.

  • Republish our photographs, product descriptions or other original content.

  • Use our branding, logo or materials for commercial purposes.

  • Modify, distribute or commercially exploit our website content.

4. Product Information

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, minor differences may occur between product photographs and the actual product, including differences in colour, appearance, packaging or presentation.

Product availability, prices and descriptions may change from time to time.

If we identify an important error in product information or pricing, we reserve the right to correct the error and, where necessary, contact affected customers before fulfilling the order.

5. Pricing

Prices displayed on the website are subject to change.

Applicable delivery charges and other costs will be communicated to customers before completion of the order where reasonably possible.

In the event of an obvious pricing error, Hancks Genuines reserves the right to cancel the affected order and provide an appropriate refund where payment has already been made.

6. Third-Party Websites and Services

Our website may contain links to or use services provided by third parties, including payment processors, delivery providers, social-media platforms and other service providers.

We do not control third-party websites or services and are not responsible for their content, availability, security or independent policies.

Customers should review the applicable terms and privacy policies of third-party services when using them.

7. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, security updates or circumstances beyond our reasonable control.

8. Security

We take reasonable measures to protect our website and customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should take reasonable precautions when accessing the internet, including keeping their passwords and account information confidential.

9. Customer Responsibilities

When using our website, customers agree not to:

  • Use the website for unlawful purposes.

  • Submit false or misleading information.

  • Attempt to gain unauthorised access to the website or its systems.

  • Introduce malicious software, viruses or harmful code.

  • Interfere with the operation or security of the website.

  • Misuse another person's personal or payment information.

10. Intellectual Property

The Hancks Genuines name, logo, branding, website design, photographs, graphics, written content and other original materials are protected by applicable intellectual-property laws.

Unauthorised use, reproduction or distribution may be prohibited by law.

If you believe material appearing on our website infringes your intellectual-property rights, please contact us using the details below.

11. Privacy

Hancks Genuines respects the privacy of its customers.

Personal information collected through our website may be used for purposes such as processing orders, arranging delivery, communicating with customers, providing customer support and improving our services.

Please refer to our Privacy Policy for more information about how customer information is handled.

12. Limitation of Liability

To the extent permitted by applicable law, Hancks Genuines will not be responsible for losses arising from circumstances beyond our reasonable control or for indirect losses that could not reasonably have been anticipated.

Nothing in this Legal Notice is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under Ugandan law.

13. Consumer Rights

Nothing contained in this Legal Notice, our Terms of Service, Shipping Policy or Return & Refund Policy is intended to remove or restrict any mandatory rights available to consumers under applicable laws of Uganda.

Where applicable law provides a consumer with rights or remedies that differ from these policies, the applicable law will prevail.

14. Governing Law

This Legal Notice and your use of the Hancks Genuines website are governed by the laws applicable in the Republic of Uganda, subject to any mandatory consumer rights and legal protections that apply.

15. Changes to This Legal Notice

Hancks Genuines may update this Legal Notice from time to time.

Any updated version will be published on this website together with a revised "Last updated" date.

16. Contact Us

For questions, complaints, legal notices or other enquiries concerning this website, please contact:

Hancks Genuines
Ben Kiwanuka Street, Uganda
Phone / WhatsApp: +256 760 955537
Email: emmahancks@gmail.com
Website: hancksgenuines.online

We will make reasonable efforts to respond to customer enquiries and concerns promptly.